Senior Manager, Accounts Receivable

Job Description

Are you experienced in accounts receivable? We’re looking for a detail-oriented, expert communicator to join our team as a Senior Manager, Accounts Receivable (AR), where you’ll manage a team of AR analysts and oversee the day-to-day operations of the company’s AR process. In this role, you’ll be responsible for enforcing billing and collections processes, analyzing AR accounts and reporting on company health based on collections and AR aging, and analyzing your team’s operational performance, as well as formally documenting those processes currently in place. You’ll need to work hand in hand with our account management team, enforcing the platform suspension process while remaining a good partner to the business. We’re looking for a seasoned people manager who’s capable of giving clear direction and setting expectations—someone with a knack for mentorship who’s passionate about career pathing. If you’re a strategic thinker with an analytical mindset who thrives in a fast-paced environment, let’s chat!



• Day-to-day supervision of Accounts Receivable Analysts providing coaching and support to facilitate professional development.
• Provides planning & prioritization for Accounts Receivable team delegating and assigning projects, duties, and objectives that drive high performance.
• Leads and coaches the team structuring appropriate training and development and eliminating road blocks to team performance.
• Responsible for all aspects and processes of customer billing, customer credits, and cash collection to support proper revenue recognition.
• Plan, evaluate, and improve the efficiency of Accounts Receivable business processes and procedures to enhance speed, quality, efficiency, and productivity of team.
• Manage the billing process including preparation or directing preparation of invoices and any required supporting documentation.
• Prepare bad debt, refund, and allowance analysis.
• Prepare monthly account reconciliations and reporting related to AR (billed, unapplied payments, aging)
• Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner
• Responsible for the platform suspension process and ensure its accuracy for non-payment customers
• Manage the customer settlement process and ensure following the process when negotiating settlement with the customer
• Prepare the monthly report for customer loss due to non-payments and settlements
• Ensure internal policies and procedures are documented and maintained and all governmental regulations are consistently applied and adhered to by team members
• Review and monitor accounts and all applicable collection reports to identify issues attributing to account delinquency and discuss them with management
• Maintains financial security by adhering to internal accounting controls.
• Work closely with the Revenue team to ensure all accounting for order to pay cycle is properly recorded
• Proactively work with business units on structuring contracts to ensure favorable revenue treatment and to optimize cash flow and profit.
• Provides supporting documentation for audits
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Protects organization's value by keeping information confidential.
• Consistently ensures that business is conducted with integrity at all times and that behavior aligns with iCIMS policies, procedures, and core competencies




• Minimum of 10 years of related experience with at least 5 year of direct management of a team
• Strong knowledge of general accounting and AR principles
• Strong leadership skills, both direct and indirect. Ability to work well cross-functionally and influence across the organization.
• Experience with subscription-based billing and related deferred revenue accounting knowledge preferred
• Experience building out international accounts receivable operations highly preferred
• Advanced knowledge of Microsoft Office (emphasis on Excel)
• Experience with Netsuite is a plus, but not required
• Sarbanes-Oxley related flow-charting and controls documentation experience.
• Demonstrated ability to effectively negotiate and manage through conflict
• Excellent communication and interpersonal skills. Articulates thoughts and ideas clearly, concisely, and persuasively
• Ability to work effectively within a fast paced, changing environment that is going through high growth
• A self-starter with the demonstrated ability to take initiative, who can proactively identify issues/opportunities and recommend actions
• Strong analytical skills with attention to detail
• Demonstrated customer service orientation
• Previous experience working for a software or technology company a plus