Sales Development Representative (Advanced Communications Suite)

Job Description

The Sales Development Representative I (SDR) works to proactively engage inboard and outbound prospecting efforts in order to generate interest and create opportunities to potential customers within an assigned segment.  The SRD may respond to and action on active and passive inquiries about iCIMS' Advaced Communication Suite of products and services.   


Headquartered in Holmdel, NJ, iCIMS is a high-growth Software-as-a-Service (SaaS) company that was recently named #16 on Glassdoor’s 2019 Best Places to Work list. With multiple locations across the U.S. and around the globe, we are the industry’s #1 recruitment software provider, delivering technology that supports approximately 4,000 contracted customers. Dedicated to maintaining an inclusive, inspirational and innovative work environment, and committed to our consistent growth, we have a wide range of opportunity for career advancement within our organization. Come grow with us—apply today!


  • Develops new prospects and strengthen relationships through cold and warm calling in order to build a pipeline of new sales opportunities within targeted accounts.
  • Connects with prospective iCIMS’/Recruit customers via phone and/or email to understand the business solutions the clients are seeking.
  • Answers iCIMS’/TextRecruit Talent Platform product questions to prospective customers.
  • Collects and records key prospect data points within Salesforce.
  • Develops a meaningful rapport with clients before qualifying and advancing the created opportunities to the Prospect Sales team.
  • Learns and demonstrates a fundamental understanding of the iCIMS’/ TextRecruit product set and clearly articulates the value propositions to prospective customers.
  • Conducts research and/or works with Lead Qualifiers to identify additional points of contact and decision makers within the same accounts
  • Consistently ensures that business is conducted with integrity at all times and that behavior aligns with iCIMS’ core competencies, policies and procedures.


Additional Job Responsibilities:

  • Uses Salesforce CRM to track and record sales activity to ensure that metrics can be accurately measured.
  • Demonstrates a sense of urgency and takes initiative when appropriate.
  • Maintains flexibility and reacts to change appropriately.
  • Receives and takes action on feedback for continual professional improvement and development.
  • Takes measures to enhance body of knowledge and skill set through training.
  • Other duties assigned.
  • Bachelor's degree preferred or equivalent combination of education and work experience.
  • A minimum of 1 – year of work experience preferred.   Telemarketing, inside sales, customer service, or other relevant experience preferred.
  • Exposure to effective sales processes and methodologies required.
  • Excellent communication and interpersonal skills.  Articulates thoughts and ideas clearly, concisely, and persuasively.
  • Has ability to quickly engage others over the phone and create a positive impression of iCIMS.
  • Strong organizational and follow-up skills.
  • Self-motivated, resilient and optimistic.
  • Driven by metrics with an attention to detail.
  • Believes in self and is passionate about learning and growing.
  • Takes responsibility for own success, doesn’t externalize, accepts challenges, does not take “no” as failure, but as an opportunity to succeed.
  • Able to work both independently and within a team environment.
  • Computer literate; proficiency with Microsoft Office (PowerPoint, Excel, Outlook).  Knowledge of Salesforce or similar CRM software application is a plus.
  • Ability to work effectively within a fast paced, changing environment that is going through high growth.
  • A self-starter with the demonstrated ability to take initiative.
  • Strong Results Orientation.
  • Demonstrated customer service orientation.  Creates and sustains ongoing forums that encourage two-way communication opportunities.


iCIMS is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status or disability status and will not be discriminated against on the basis of disability.