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Meet the

Customer team

This award-winning team is responsible for implementation, technical support, training, and customer success. They know that great products can only succeed when they’re paired with customer support that’s second to none. This team has won four consecutive Stevie American Business Awards, the world’s premier award for exceptional customer service.

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What makes Customer Support work meaningful?

Customer obsession is our cornerstone value.

We put our customers at the center of everything we do,
every single day.

We collaborate to solve problems.

Everyone is empowered to develop innovative ideas and offer feedback to improve the customer experience.

Everyone wants to win,
so our focus is on banding together to brainstorm and innovate.

This team is accessible.
You can go to anybody and ask anything you want.

What’s life like on the Customer Support team?

Sweetening up the workday

We love finding opportunities to connect, celebrate, and have a little fun along the way

We LOVE professional growth

Our L&D opportunities include unique cohorts where employees learn to harness their natural skills, gaining profound insights into their career paths.

Bonding Beyond the Office

Our tech support team in India celebrating a quarter of hard work with some friendly competition

Big goals, big smiles, even bigger team spirit

Here’s to collaboration, connection, and the people who make it all possible.

Explore Customer Support opportunities

If you are a problem solver, a creative thinker, or someone who is passionate about creating an amazing customer experience, then explore our latest openings.

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Featured Customer Support jobs

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ICIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at ICIMS.

We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at careers@icims.com

101 Crawfords Corner Road
Suite 3-100
Holmdel, NJ 07733 USA
(800) 889-4422