Customer team

This award-winning team is responsible for implementation, technical support, training, and customer success. They know that great products can only succeed when they’re paired with customer support that’s second to none. This team has won four consecutive Stevie American Business Awards, the world’s premier award for exceptional customer service.

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What makes Customer Support work meaningful?

Customer obsession is our cornerstone value.

We put our customers at the center of everything we do,
every single day.

We collaborate to solve problems.

Everyone is empowered to develop innovative ideas and offer feedback to improve the customer experience.

Everyone wants to win,
so our focus is on banding together to brainstorm and innovate.

This team is accessible.
You can go to anybody and ask anything you want.

What’s life like on the Customer Support team?

Work hard, Play hard

Employees have access to "Ike bikes" to enjoy, especially on a beautiful sunny day

We LOVE professional growth

Our L&D opportunities include unique cohorts where employees learn to harness their natural skills, gaining profound insights into their career paths.

One iCIMS Wednesdays

We can join these fun, meeting-free days in person or online. It's a chance to get together to connect and laugh.

One team. One chat.

Our team members are located all over the world, but when we share milestones in our team chat, it feels like we’re sitting beside each other. New babies, DIY projects, traveling across the country in a van—it’s all there.

Explore Customer Support opportunities

If you are a problem solver, a creative thinker, or someone who is passionate about creating an amazing customer experience, then explore our latest openings.

View all customer support jobs